Terms & Conditions
Delivered Duty Paid (DDP) Standards & Bespoke Atelier Agreements
1. Transatlantic Atelier Services
Sumera Boutique Canada Inc. coordinates direct bespoke tailoring and luxury textile importation from our master artisan studio in Lahore, Pakistan directly to patrons across Canada and the continental United States. All contracts are governed under the commercial laws of the Province of Ontario, Canada.
2. Delivered Duty Paid (DDP) & Customs Guarantee
All purchases are dispatched with CBSA PARS and US CBP commercial pre-clearance under our Canadian Business Number BN-789012345-RM0001. Patrons are fully shielded from doorstep customs demands, handling surcharges, or CBSA clearance tariffs. Sumera Boutique absorbs all bilateral commercial tariffs.
3. Bespoke 14-Point Tailoring & Fit Guarantee
Ensembles commissioned under "Custom Bespoke" tailoring are cut and hand-stitched individually based on measurements saved in the Patron Fit Profile. Every bespoke garment includes 2.5 inches of internal margin/chopa for future adjustments and is protected under our $50 CAD Worry-Free Local Alteration Credit.
4. Cancellations & Modifications
Orders may be modified or cancelled within 24 hours of placement prior to raw yardage cutting. Once hand-embroidery (zardozi, mukesh, tilla) or master cutting begins, orders cannot be cancelled due to the custom nature of bespoke artisan craftsmanship.
5. PIPEDA Privacy Compliance
Patron measurements, video draping sessions, and delivery credentials are processed in strict accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). Patrons retain the right to purge all archived anatomical dimensions at any time via the Patron Privacy Portal.